Return Policy

Return & Exchange Policy – Luxora

At Luxora, your satisfaction is our top priority. We stand by the quality of our products and want you to feel confident and delighted with every purchase. If, for any reason, you are not completely satisfied, we’re here to make it right — quickly and courteously.

Eligibility for Returns

Returns are accepted within 7–14 days of receiving your order.

Items must be unused, unworn, and in their original packaging, with all tags and accessories intact.

Products that show signs of use, damage, or alteration may not be eligible for return.

Easy Return Process

1. Contact our Customer Support Team via email or our Contact Us page with your order number and reason for return.

2. Our team will guide you through the simple return procedure.

3. Once your return is approved and received, we’ll process your refund or exchange within 3–5 business days.

 

Refunds

Refunds will be issued through your original payment method or as store credit, depending on your preference. Please note that shipping costs (if applicable) are non-refundable.

Exchanges

If you’d like to exchange an item for a different size, color, or product, we’ll be happy to accommodate your request based on availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We’ll ensure a replacement or refund is arranged swiftly, at no extra cost to you.

Non-Returnable Items

Certain products — such as personal care items, sale items, or customized goods — may not be eligible for return due to hygiene or special order reasons. These exceptions will be clearly mentioned on the product page.

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At Luxora, we believe in premium quality, honesty, and care.
Every return or exchange is handled with the same dedication that defines our brand — because your trust means everything to us.

Luxora – Where Quality and Care Go Hand in Hand