Refund Policy

At Luxora, we are committed to delivering premium products and exceptional customer satisfaction. Every order is prepared with care, and every item is inspected to meet our highest standards of quality. However, if your purchase doesn’t meet your expectations, we’re here to assist with a smooth and transparent refund process.

Eligibility for Refunds

To qualify for a refund, please ensure that:

The item is unused, unworn, and in its original packaging.

All tags, labels, and accessories are intact.

The refund request is made within 7–14 days of receiving your order.

Refund Process

1. Contact our Customer Support Team with your order number and reason for the refund.

2. Once your request is reviewed and approved, you’ll receive detailed instructions for returning the item.

3. After we receive and inspect your returned product, your refund will be processed within 3–5 business days.

 

Refund Method

Refunds are issued through your original method of payment or as store credit, based on your preference. Please note that shipping or handling fees (if any) are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please notify us within 48 hours of delivery. We’ll arrange a replacement or full refund promptly, at no additional cost to you.

Non-Refundable Items

For hygiene and safety reasons, certain categories such as personal care items, sale items, and customized products may not be eligible for refunds. Any exceptions will be clearly mentioned on the product page.

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At Luxora, we value your trust above all.
Our goal is to make every shopping experience effortless, reliable, and reassuring — because your confidence in our brand is the true measure of our success.

Luxora – Where Quality, Care, and Commitment Shine.